Star Building Services is proud of our professional reputation for quality cleaning services. Star Building Services maintains this reputation by monitoring our Team members job performance with detailed reports to ensure high quality cleaning services to our clients. Our Quality Assurance program is the reason why we have clients that continue to have our services.
TOTAL QUALITY ASSURANCE MANAGEMENT
We attribute our success in the commercial cleaning industry with account and client retention to the way we have taken quality assurance to the next level. We have perfected our quality assurance system to incorporate the most effective measures to keep the facilities we clean running smoothly and maintaining high standards all our clients have come to expect.
Star Building Services uses highly developed software to monitor client accounts for quality customer service. Our quality assurance program allows us to use custom tools and computer driven controls to help us monitor any deficiencies in our clients accounts to help us respond quickly and in an appropriate manner. Star Building services resolves any issues quickly, follows up with inspections and provides team members performing the cleaning projects with the input needed to prevent recurrence.
REGULAR JOB SITE INSPECTIONS
All of the Facilities we service receives a regular inspection from one of our Quality Assurance representatives. We employ a Quality Assurance inspection manager who conducts quality audits in all our facilities on a regular basis. Details of the quality assurance report are provided to the Account Manager so that they can review their findings with there team members and take corrective actions if necessary. Clients are also give access to the results and the corrective actions that are needed.
- Provides accountability
- Standardized quality inspections
- Fast and accurate reports to the clients
- Deficiency reports to the clients
- Complaint Tracking Reports
- Identification of the Projects worked
- Spot Trends and identify issues quicker
Contact Star Building online for your next commercial cleaning service and Janitorial Services and Commercial cleaning needs.